Refund policy

Nobody enjoys the refund process, so Laurel Mountain Outfitters makes every effort only to sell quality equipment you will never want to return in the first place. However, we understand there may be a rare occasion where one of our products doesn't work out. In that case, Laurel Mountain Outfitters offers a 15-day no questions asked return policy. 

In order to be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need proof of purchase for a return authorization.

To start a return, contact us at info@laurelmountainoutfitters.com with as much detail as possible. If your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package. 

Returns outside of the 15-day no questions asked window will be accepted on a case-by-case basis. 

You can always contact us for any return questions at info@laurelmountainoutfitters.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you received the wrong item so that we can make it right.

Exceptions / non-returnable items

Certain items, such as custom products (special orders or personalized items), cannot be returned. As always, feel free to get in touch if you have questions or concerns about your specific item.

Additionally, there are certain situations where only partial refunds may be granted, such as any item not in its original condition or items damaged or missing parts for reasons not due to manufacturer defect may not be eligible for a return.

Unfortunately, we do not accept returns on gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we've received and inspected your return and let you know if the refund was approved. You'll be automatically refunded on your original payment method within five business days if the refund is approved. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than ten business days have passed since we approved your return, please contact us at info@laurelmountainoutfitters.com.